Terms and conditions

Terms and conditions

View all promotional terms and conditions

Terms & Conditions for Retrofit by Metro Glass Customers

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Terms and Conditions

Spring Promotion Full Terms and Conditions

3 Deals. You Choose.

1. Promoter

The promoter is Metro Performance Glass Limited, trading as Retrofit by Metro Glass (“Metro Glass”, “we”, “our” or “us”).

2. Promotion period

The promotion starts at 12:00am on 1 September 2026 and ends at 11:59pm on 30 November 2026.

To qualify, an eligible customer must accept an eligible Retrofit by Metro Glass quote during the promotion period.

3. Eligible customers

The promotion is available to residential customers purchasing retrofit double glazing directly from Retrofit by Metro Glass in New Zealand.

The promotion is not available to:

  • Trade, business or commercial customers

  • Metro Glass employees or members of their immediate households

  • Quotes accepted before the promotion period (Customers who have already accepted we cannot retrospectively apply the offer)

  • Quotes below the value of $5,000 including GST

  • Cancelled projects

  • Customers who do not meet the agreed payment terms or these promotional terms

4. Minimum job acceptance

A minimum accepted quote value of $5,000 including GST applies to each promotional option.

The minimum value is calculated after any approved quote adjustments but before the selected promotional benefit is applied.

5. Promotional offer

Eligible customers may choose one of the following offers:

  1. 10% off

  2. A free performance glass upgrade

  3. 12 months interest free directly with Metro Glass

Only one offer may be selected per qualifying quote. The offers cannot be combined.

6. 10% discount

The 10% discount will be applied to the eligible Retrofit double glazing quote.

The discount:

  • Is applied directly to the accepted quote

  • Is not transferable

  • Is not redeemable for cash

  • Cannot be combined with the free performance glass upgrade, 12 months interest free or another promotional offer

7. Free performance glass upgrade

Customers selecting the free performance glass upgrade may choose one of the following:

  • Pay for Metro Low E Plus and receive Metro Low E Max

  • Pay for Metro Low E Max and receive Metro Low E Xcel

Only one upgrade option may be selected per qualifying job. Upgrade options cannot be mixed within the same job.

The following products are excluded:

  • Metro Low E Xtreme

  • Metro Low E SunX Grey

  • Metro Low E SunX Reflect

The customer must pay the applicable standard price for the qualifying base product. The free upgrade cannot be combined with the 10% discount, 12 months interest free or another promotional offer.

8. Twelve months interest free

The 12 months interest free offer is provided directly by Metro Glass.

Payments are split into four equal instalments:

  • 25% when the quote is accepted

  • 25% four months after quote acceptance

  • 25% eight months after quote acceptance

  • 25% twelve months after quote acceptance

No external finance company or credit check is required.

Payments may be made by:

  • Internet banking

  • Credit card by phone

  • Credit card or EFTPOS at a participating Metro Glass branch

If a scheduled payment is missed, Metro Glass may require immediate payment of the remaining balance or withdraw the interest free terms.

The 12 months interest free option cannot be combined with the 10% discount, free performance glass upgrade or another promotional offer. The four-instalment structure reflects the existing internal Metro Glass interest-free arrangement.

9. Existing quotes

A quote issued before the promotion period may qualify if:

  • It has not already been accepted

  • It remains valid

  • It meets all promotional eligibility requirements

  • It is accepted during the promotion period

The promotion cannot be applied retrospectively to completed work, previously accepted quotes or existing contracts that are cancelled and re entered to access the promotion.

10. Project changes and cancellations

If the customer cancels the qualifying project, all promotional eligibility will end.

If customer requested changes reduce the qualifying project value below $5,000 including GST, Metro Glass may withdraw the promotional benefit.

11. Other promotions

Unless Metro Glass agrees otherwise in writing, this promotion cannot be combined with:

  • Another advertised promotion

  • An additional promotional discount

  • Another free product upgrade

  • Cashback

  • External finance or external interest free offers

12. One offer per job

Only one promotional offer may be selected per customer, household, installation address and qualifying Retrofit job.

The selected offer cannot be transferred to another customer, property or job.

13. Offer changes

Once the customer has accepted the quote and selected a promotional option, the selected option cannot be exchanged for another promotional option unless Metro Glass agrees otherwise in writing.

14. Availability and product suitability

All products and upgrade options are subject to availability, technical suitability and confirmation by Metro Glass.

Metro Glass may recommend an alternative glass solution where the selected product is not suitable for the customer’s property, window configuration or project requirements.

16. General terms

Metro Glass reserves the right to vary, extend, suspend or cancel the promotion where reasonably necessary. Any eligible quote already accepted before a change will continue to be honoured under the terms applying at the date of acceptance.

In addition to these promotional terms, the customer’s Retrofit quote terms and Metro Performance Glass consumer terms and conditions apply.

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Retrofit's deferred payment method

TERMS AND CONDITIONS:

1st Instalment: 25% deposit upon sign up

  • The first instalment is a 25% deposit submitted together with the signed acceptance by post, email or visiting your local branch.

  • Once the 25% deposit has been cleared, we will call you to schedule a time to conduct a final measure at the property provided for the windows and doors specified and order the materials. Accepted orders are scheduled consecutively upon the receipt of deposit payments.

2nd Instalment: 25% installation payment

  • The next 25% is a payment for the practical completion of the job. This payment should be received within seven (7) days of the invoice date. The Tax Invoice will be issued as soon as possible following the day of the practical completion of the double glazing installation.

3rd Instalment: 50% balance

  • The remaining 50% balance is due 60 days from the invoice date issued after practical completion.                

Practical Completion - It means that at least 80% of the installation is at a stage where the insulated glazed units (IGU) or double glazes units (DGU) installed are functional and can be used effectively by the customer for their intended purpose, despite certain non-critical or aesthetic features that are yet to be completed or minor omissions or imperfections that are yet to be rectified.

6 Months or 12 Months interest free offers now available.*

*Minimum spend of $5,000 applies. Standard Interest Rate of 28.50% p.a. applies to outstanding balance at the end of LTF Interest Free Period. Click the next tab for full terms and conditions.

What are my next steps?

Get a free measure and quote and use our promo code: INTEREST FREE to get this offer.

Q card website Get your free quote

12 Months interest free finance on us.*

  • No hoops.

  • No credit checks.

  • No finance companies.

Just a simple arrangement directly with us. Upgrade now and pay over time.

Get in before winter and make your space more comfortable and energy efficient.

What are the next steps?

Get a free measure and quote and use our promo code: INTERESTFREE12 to get this offer.

GET A FREE QUOTE

Super Gold Card Promotion

TERMS AND CONDITIONS:

10% off your retail quote. Present your Super Gold Card when requesting a quote.

Please present your Super Gold card to our team when requesting a quote. Our sales consultant will apply your discount to the retail value of your quote. Once the quote is accepted no further discounts will apply. If no Super Gold card is presented upon signed acceptance of the quote, we are unable to reimburse you after the fact. A minimum spend of $5,000 applies. This promotion cannot be used in conjunction with any other promotional offers, discounts or finance payments.

Use promo code: SUPERGOLD when requesting your free quote.

Spring special - Upgrade your home and choose from: 10% off, Free performance glass upgrade or 12 months interest free directly with us. No finance companies. No credit checks. Find out more HERE or 👉 Click here to get your free quote and claim your offer. Use code: SPRING2026. Terms apply.